Your service desk, resolved.
A service desk and customer portal that turn requests into clear, trackable cases.
Queues & workflows
Every case in its place.
Linked to projects
Link each case to its issue.
Customer portal
Clients follow their own cases.
What’s inside
Service your customers can see
Cases
Numbered cases with public replies and private notes, attachments, time logging and custom fields.
Queues, statuses and workflows
Configure the steps a case goes through to match how your team works.
Intake forms
Ask the right questions when a case is opened, in the portal or by your agents.
Client registry
Client hierarchy, contacts, partners, equipment and licences in one place.
Agent dashboard
Daily volume, workload per agent and critical cases at a glance.
A portal in four languages
Invitations, a case list, new cases with forms, replies and attachments — and an import from MantisBT.
Works with